Istanbul New York
- ETA
- 18 Oct +17d
- Last free day
- 27 Oct
Free time ends in 2 days
For ocean freight forwarders
Documents, email and tracking in one place.
WardOps puts every PDF, email and carrier update on the right shipment, and shows what needs attention today.
Works with
Gmail
Outlook
Bill of ladingPDF, read and filed
Customer email“Any update?”
Carrier updateETA moved +6 days
See it in 20 seconds
From “Where’s my container?” to answered.
Documents read and filed, emails matched and answered, every ETA change with its source. One shipment file.
One shipment, start to finish
From B/L to pickup, without chasing.
- 1
The B/L arrives
Read and filed on the right container. No download, no retyping.
- 2
The ship sails, the ETA moves
Carrier updates land on the same file. The customer gets the new date automatically.
- 3
Released and handed over
Customs and freight release checked, free time watched, delivery order ready for the trucker.
Why WardOps
Three jobs your team does all day. One shipment file.
Most ops teams juggle a TMS, a shared inbox, carrier websites and a folder of PDFs. Other tools keep the record. WardOps also does the follow-up: it reads what comes in, puts it on the right file, answers routine questions and tells you what to do next.
Documents: every PDF read and filed
Bills of lading, arrival notices and booking confirmations are read, matched to the right shipment and checked against what is already on file. A value never silently overwrites one your team entered.
- Missing documents by HS code and deadline become tasks
- Arrival notice, release, delivery order and POD on your letterhead
Email: every message on the right shipment
Emails are linked to shipments by B/L, booking and container numbers. Status questions are answered automatically from the file, so nobody digs through carrier sites to reply.
- Replies in English or Turkish, sent automatically
- Questions it cannot answer come back as tasks after 8 hours
Tracking: every change, with its source
Milestones and ETA changes land on one timeline, each with where it came from. A weaker source such as a document never overwrites a carrier update.
- Slipping ETAs and missed departures flagged early
- Last free day, demurrage and detention estimates
Typical setup vs. WardOps
| Task | Typical setup | With WardOps |
|---|---|---|
| Customer asks “where is it?” | By handCarrier site, B/L, ETA, then a reply | Answered automaticallyFrom the shipment file, in English or Turkish |
| ETA changes | Noticed lateOften when the customer calls | Flagged, customer toldOld and new date, notice sent automatically |
| Incoming documents | RetypedDownload, rename, key in | Read for youFiled on the shipment and cross-checked |
| Outgoing documents | Copy and pasteA Word file edited for every shipment | GeneratedArrival notice, release, POD, invoice |
| Free time | SpreadsheetMissed days show up on the invoice | Warned aheadWith a demurrage estimate |
| Shipment information | ScatteredTMS, inbox, carrier sites, shared drive | One shipment fileDocuments, emails and events together |
How it works
Start the day with what needs attention, not with the inbox.
WardOps checks every open shipment against rules your team can tune: ETA shifts, missed departures, last free day, detention, missing documents, unanswered email and the handoffs that fall between two people.
Alerts are sorted by urgency. Close one, or mark it “not needed”, and it stays quiet unless the situation gets worse.
- CriticalFree time ends tomorrow, no customs release yet OI-26090118 · WRDU 260418 4 · est. demurrage from day 1
- WarningISF filed, not matched with AMS OI-26090124 · vessel sailed 3 days ago
- WarningReleased, waiting for delivery address and trucker OI-26090131 · containers ready for pickup
- InfoCustomer question needs your team OE-26090207 · not a status question · 9 hours unanswered
One timeline per shipment
Every file shows where the cargo is, when each step happened and what comes next. Dates come from real events, not from whoever typed last.
- Booking2 Sep
- Gate in8 Sep
- Loaded9 Sep
- Departed10 Sep
- Arrived12 Oct
- Discharged12 Oct
- Customs
- Picked up
Features
Built the way forwarders actually work
Gmail and Outlook
Connect your ops inbox. Only operational messages are read; the rest stays untouched.
Your documents, your letterhead
Arrival notices, releases, delivery orders, PODs and invoices as PDF, or your own Word template.
US imports covered
ISF 10+2 checklist and deadline, AMS match check, customs and freight release before pickup.
Release and pickup readiness
See which containers can be picked up and what is blocking the rest: customs, freight release or a hold.
Free time and costs
Last free day and empty return tracked per container, with demurrage and detention estimates from your tariffs.
Customer routines
Remember how each customer or agent works: release type, who files the ISF, bond, notify list, delivery notes.
Document checks by HS code
Hazardous goods and required certificates are flagged from your own HS code rules, with who to ask for each.
Daily report
A short morning summary of what moved, what slipped and what is waiting on your team.
You stay in control
Automatic, with guardrails
WardOps answers the routine questions for you, and only with what is on the file. Anything it cannot answer stays with your team.
Answers only from the file
Replies and notices are built from what is recorded on the shipment. Nothing is guessed, and no AI writes your emails.
Brakes built in
No replies to colleagues or auto-responders, no repeat mails to the same customer, and one switch to turn it off. Every send is logged.
Your data stays separate
Each company’s data is isolated, with admin, operations and view-only roles. Mail access tokens are stored encrypted.
AI that decides, never writes
AI picks the email type and where each document value goes, only from what is on the document. Replies are built by rules. Each part can be switched off, and your data never trains AI models.
Read how responsibility is shared in our Automation and Responsibility Protocol.
Getting started
Free setup. Free help moving over.
Setup costs nothing on any plan. Leaving another system? We bring your open shipments, customers and document templates across for you, at no cost.
Sign up with Google or Apple
Create your company workspace in a minute and invite your team.
Bring your open shipments
Import a spreadsheet of open files, or send us an export from your current system, and connect your operations inbox.
Gmail
OutlookWork from “Needs attention”
Your first list of alerts is ready as soon as the files are in.
FAQ
Questions forwarders ask us
Does WardOps replace my TMS?
WardOps is an operations system with its own shipment files, focused on follow-up: documents, email and tracking. You can issue invoices, debit and credit notes from charges on the file, while your accounting system stays the book of record. You can start by importing a spreadsheet of open shipments.
Will WardOps answer my customers on its own?
Yes, for status questions and three moments: an ETA change, vessel arrival and ready for pickup. Replies use only what is recorded on the shipment, in English or Turkish. WardOps does not answer colleagues or auto-responders, does not repeat itself to the same customer, and logs every send. Questions it cannot answer stay with your team, and automatic sending can be switched off.
Which shipments does WardOps support?
Full container load (FCL) ocean freight, import and export. Less-than-container load (LCL) comes next, then air freight.
Which email providers can I connect?
Gmail
Microsoft 365 / Outlook
Microsoft 365 / Outlook and Gmail. You connect with your own account and can disconnect at any time. Access tokens are stored encrypted.
Where does tracking data come from?
From carrier and terminal updates through a tracking provider, from delay emails and from your documents. Every ETA keeps its source, and a weaker source never overwrites a stronger one. During early access we set up the data source that fits your lanes.
How does WardOps use AI?
Two narrow ways, each can be switched off for your company. A small model reads each email and document to decide its type, whether the customer is asking something out of routine, and which value is the B/L number or the ETA; it picks only from values found on the document and never writes messages. When text and OCR cannot read a document, AI reads that page. Your data is never used to train AI models.
We already use another system. Can you move us over?
Yes, free of charge. Send us an Excel or CSV export of your open shipments and customers, and your document templates. We load them, set up your templates and check everything with you before you switch.
How much does WardOps cost?
Three plans, priced per team. Setup is free on every plan, and if you are moving from another system, we help you switch at no cost. Tell us about your volume and we will share the plan that fits.
Early access
See WardOps with your own shipments
We are onboarding a small group of ocean freight teams. Tell us a little about yours and we will set up a walkthrough using a few of your real files.
Prefer email? Write to saturdayonlinesolutions@gmail.com